Finding the right travel pillow can make the difference between a restful journey and a painful neck cramp. A popular choice for travelers due to its unique wrap-around design that provides chin support, preventing the head from falling forward. If you are looking to purchase one from the official website, it is important to understand the different models and the checkout process to ensure you get the perfect fit for your needs.
We will cover how to identify the correct size for your neck, how to navigate the product categories, and how to complete your order efficiently. By following these steps, you can confidently secure a pillow that offers the support you require for your next trip.
Understanding the Design
Before diving into the ordering process, it is helpful to understand what sets these pillows apart. Unlike traditional U-shaped pillows that only support the sides of the neck, the pillow features a patented “double support” system. The ends of the pillow overlap, creating a cushioned platform for the chin.
This design is adjustable. You can overlap the arms more tightly for firm support or pull them apart for a looser fit. Because the fit depends on the circumference of your neck and the height of your chin, choosing the right size is the most critical step in the purchasing process.
Step 1: Choosing the Right Model and Size
The most common mistake shoppers make is selecting a pillow based solely on color without checking the size. Pillows come in three primary sizes. Getting this right ensures the chin support functions as intended.
The Kids Size (Ages 3-7)
The Kids model is specifically scaled for smaller frames. It is narrower and has less bulk, ensuring it doesn’t push a child’s head too far forward against a car seat or airplane seat. If you are buying for a child in this age range, look for the “Kids” label in the product title.
The Adult Standard Size
The Adult Standard size is designed for the majority of users. It fits neck sizes up to 15 inches. If you have a slender or average build, this is likely the correct choice. It provides enough length to wrap comfortably without feeling overly restrictive.
The Adult XL Size
The XL model is intended for individuals with a neck circumference of 16 inches or larger. It features a wider back and longer arms to ensure the overlap is sufficient to support the chin. If you find that standard travel pillows often feel too tight or “choking,” the XL is the better option.
How to Measure Your Neck
To be certain, you can use a flexible measuring tape to measure the circumference of your neck. If you do not have a measuring tape, use a piece of string, mark the length, and then measure the string against a ruler. Compare your measurement against the sizing descriptions provided on the product pages.
Step 2: Selecting Features and Colors
Once you have determined the size, click on the specific product to view the details page. Here, you will find several options to customize your selection:
- Color Selection: From neutral greys and blacks to vibrant blues, pinks, and patterns. Click the color swatches to update the main image and see how the pillow looks.
- Material Details: Most pillows feature a soft microfleece on one side and a cooler fabric on the other. Read the product description to ensure the material meets your comfort preferences.
- Built-in Features: Look for details like the snap strap, which allows you to attach the pillow to your luggage, and the flat back design that prevents your head from being pushed away from the headrest.
After selecting your preferred color and verifying the size in the dropdown menu, click the “Add to Cart” button. A side drawer or a new page will usually appear to confirm the item has been added.
Step 3: Reviewing Your Cart and Using Discount Codes
Before proceeding to checkout, it is wise to review your cart. Ensure the quantity is correct and that you haven’t accidentally selected the wrong size. On the cart page, you will often see a field labeled “Discount Code” or “Promo Code.”
If you have a coupon code from a newsletter signup or a seasonal promotion, enter it here and click “Apply.” The total price should update immediately. This is also a good time to check if you qualify for free shipping, often has a minimum spend requirement for free delivery within certain regions.
Step 4: The Checkout Process
Click the “Checkout” button to move to the secure payment area. Checkout process typically involves three main sections:
1. Contact Information
You will be asked to provide an email address. This is crucial because your order confirmation and tracking number will be sent here. You may also see an option to sign up for their newsletter; check or uncheck this based on your preference.
2. Shipping Address
Enter your full name and the physical address where you want the pillow delivered. The system will usually validate the address to ensure it is reachable by major carriers. Make sure to include any apartment or suite numbers to avoid delivery delays.
3. Shipping Method
Depending on your location, you may have several shipping options ranging from standard ground shipping to expedited overnight delivery. Choose the one that fits your timeline and budget. The site will display the estimated delivery dates for each option.
4. Payment Information
Various payment methods to make the process convenient. These typically include:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
- Digital Wallets: Options like PayPal, Apple Pay, or Google Pay for faster checkout without manual card entry.
- Shop Pay: An accelerated checkout option that remembers your details for future purchases across different stores.
Once you have entered your payment details, perform one final check of the “Order Summary” on the right side of the screen. If everything is correct, click “Pay Now” or “Complete Order.”
Step 5: Post-Purchase Confirmation
After your payment is processed, you will be redirected to an “Order Confirmed” page. This page will display your order number. It is a good practice to take a screenshot or print this page for your records.
Within a few minutes, you should receive an automated email. This email serves as your receipt. If you do not see it in your inbox, check your “Spam” or “Promotions” folder. Once your pillow ships—usually within 1 to 2 business days—you will receive a second email containing a tracking link. You can use this link to monitor the progress of your package until it reaches your door.
Maintenance and Care Tips
To ensure your new pillow lasts for many trips, it is important to follow the care instructions provided on the website. Most pillows are fully machine washable. This is a significant advantage over many memory foam pillows that cannot be submerged in water.
When washing, use a gentle cycle with cold water and air dry or tumble dry on low heat. Avoid using bleach or ironing the pillow, as this can damage the synthetic fibers and reduce the softness of the fabric.
Conclusion
Ordering the right neck pillow is a straightforward process when you know what to look for. By accurately measuring your neck and selecting the corresponding size—Child, Adult, or XL—you ensure that the unique chin-support design works effectively. Navigating the shop, applying discounts, and choosing a secure payment method are the final steps toward a more comfortable travel experience.
Having a reliable travel pillow is a small investment that provides significant returns in comfort and physical well-being during long flights or car rides. If you found this guide helpful, you may also want to explore our other articles on travel essentials, luggage organization tips, and how to maximize your comfort while on the move.